Frequently Asked Questions

 

What types of products does OriensMystica offer?

OriensMystica specializes in accessories, each product is crafted with natural gemstones and is designed to enhance mindfulness and attract positive energy.

How are the products created and blessed?

Each item at OriensMystica is thoughtfully crafted using natural gemstones. Furthermore, these products are blessed by the monastics of Lingyin Temple, ensuring a unique connection to ancient wisdom and prosperity.

What is the return policy for your products?

We have a 14-day return policy, which allows customers to request a return within 14 days of receiving their item. To be eligible for a return, the item must be unworn, unused, and in its original packaging. A $12 return shipping fee applies to all returns.

How long does shipping take?

All orders are processed within 24 hours on business days. The global delivery timeframe is typically between 7 to 15 business days, depending on the destination. Orders over $88 qualify for free shipping, while orders below this threshold incur a flat $12 shipping fee.

Are there any import taxes or duties I need to be aware of?

All import taxes and duties are covered by OriensMystica, meaning there are no additional costs for the buyer upon delivery.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact our customer service at oriensmystica@gmail.com within the return period. We will guide you through the return process and ensure a satisfactory resolution.

Can I exchange my item for a different one?

Exchanges are permitted within 14 days for standard products. However, specialty items, such as ritually prepared goods, are exchange-only within 7 days. Please contact customer service to initiate an exchange.

How can I contact customer service?

You can reach our customer service team via email at oriensmystica@gmail.com. We are here to assist you with any inquiries or concerns you may have regarding your order.